Please refer to our Refund Policy Page
here If you’ve received your new Domaya™ order within the first 30 days and you’ve decided—for any reason—it’s just not perfect, you can return your order or exchange the item for another item. For an exchange: The appliance must have been purchased directly from Domaya™. Domaya™ cannot accept exchanges of Domaya™ branded appliances purchased from other retailers or resellers. The purchased appliance must be in brand new condition with original packaging and accessories. Please note that Domaya™ does not permit the exchange of or offer refunds for parts or accessories. Please contact us to commence the exchange process. Please do not return your appliance to Domaya™ without first obtaining an Exchange Authority number. Please note that Domaya™ is not responsible for appliance that are lost or damaged without following our exchange process and without obtaining a valid Exchange Authority number. The Exchange Authority number is valid for 14 calendar days from issuance. If the item is exchangeable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, Domaya™ will offer you a credit to your account relationship with us. Shipping fees, if applicable, are not refundable. If you are an international customer, duties and tariffs may not be refunded. Requesting your exchange is simple, an Exchange Request can be generated by logging into your account relationship. Please be sure to let us know why you are requesting an exchange so we can continue to improve and ensure a great shopping experience. Once your exchange request is approved, we will send you a shipping label to send your purchase back to Domaya™. Please be sure to pack your product to properly safeguard it in transit and use the shipping label provided to ensure we can track and properly credit your account for the return. We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We maintain a database of consumer return activity created solely for the purpose of authorizing returns and exchanges. We do not sell the information captured through this process. We also reserve the right to limit returns/exchanges made with or without receipts for any reason. Bulk orders are shipped with no exchange privileges. We reserve the right to not accept bulk orders. Should you be interested in becoming one of our approved retailers, distributors, wholesalers please submit an email to sales@yourDomaya.com with your contact information. We will provide you with next steps. PLEASE NOTE – UNLESS OTHERWISE AGREED UPON BY Domaya™, PRODUCT PURCHASED FROM OUR SITE IS INTENDED FOR PERSONAL USE ONLY. RESALE OF THE PRODUCT WITHOUT EXPRESS WRITTEN PERMISSION IS PROHIBITED AND VOIDS ALL PRODUCT WARRANTIES AND RETURN OR EXCHANGE PRIVILEGES,